FAQ

Frequently Asked Questions

What kind of work will I be doing as a volunteer?

Volunteers will meet with pro se litigants remotely though our virtual platform, called Family Legal Connection. Volunteers will provide limited advice and counsel on family law matters, in the areas of child support, custody, and visitation. During the session, volunteers will provide legal advice and strategy, help litigants prepare court forms, and discuss possible outcomes in the case.

I don’t know much about Family Court. Do you provide training for volunteers?

Yes! LIFT will provide hands-on training, designed specifically for volunteers without family law experience. As part of our training, you will receive a comprehensive nuts and bolts manual, access to sample forms and pleadings, and an extensive guide on how to navigate Family Legal Connection.

In addition, LIFT’s Pro Bono Programs Manager, Samantha Ingram, Esq. will always be available to provide ongoing support and mentorship as you work with litigants. If you have questions during a session, Samantha will even be available in real time through Family Legal Connection’s Live Chat function.

Rest assured, we will provide you with the resources you need to feel confident and give good advice.

Where do I go to volunteer?

Your closest computer! You will meet with clients through the Family Legal Connection platform, accessible from your home or office computer.

Do I need any special equipment or software?

You will need to have a webcam and a microphone on your computer to use the video chat feature. No other special equipment or software is required.

How much time do I need to volunteer?

You choose the time commitment that meets your preferences and availability. The length of each virtual session will depend on the case, but most last less than an hour. LIFT will work with each volunteer attorney to schedule volunteer slots that work with your schedule.

What is the extent of my engagement with the client?

Family Legal Connection provides limited engagement advice to pro se litigants. Your engagement with the client ends at the conclusion of your video chat session. You are not obligated to handle any further legal needs for the client.

After my volunteer service, how can I get comments or suggestions to you?

Every attorney is asked to fill out a brief Attorney Satisfaction Questionnaire after volunteering. LIFT is always open to feedback from our volunteers.

Why should I volunteer with Family Legal Connection?

Besides fulfilling your pro bono requirements, making yourself eligible for awards and recognition, and generally doing good and giving back to your community, you will also get to use your unique set of legal skills to satisfy an unmet need.

By volunteering your time to help a participant through Family Legal Connection, you are providing legal advice to one of the 80% of litigants in family court who is without legal counsel. Family law matters deal with highly personal and emotional topics with high stakes involved (issues of children, family, money, etc.). By volunteering with Family Legal Connection, you are providing needed advice and counsel and helping a litigant be the best self-advocate possible!

How can I become a volunteer for Family Legal Connection?

If you are interested in volunteering, please fill out our Volunteer Attorney Form or contact Samantha Ingram, Esq., LIFT’s Director of Pro Bono Programs at singram@liftonline.org.